Shipping

UK postage and delivery

International Shipping

Returns

Return Costs

30 Days to Return

Returns & Exchanges

Returns on commissions

Notes from FB group

My policy is that "I love everything that I make and I want you to love it, too". I ask that they let me know within 30 days if they want to return something, then ship it back when they can, and that buyer pays return shipping unless it's defective. I'll refund when I receive and inspect the item, so it's in their best interest to return as soon as they can. If it's a gift - birthday, anniversary, etc - and they let me know the date, the 30 day window starts from that date. Starting in mid-October, the return notice date is Jan 15th so folks can shop early for the holidays. My products are well made, my pics and descriptions are detailed, and I stand behind my work. In 15+ years I've had 2 returns and in both cases the buyers apologized profusely for ask for a return and were grateful when I told them no worries, send it back when you can. I used to have a no returns exception for customized products, which in my store are lower priced items (<$50) items that are personalized, but I've never had a customer ask for a refund, so I even dropped that. I'd rather take a small $$ hit than have my creations be unloved, hated, resented, etc - it's not worth the bad vibes floating out there in the universe. Also, as a buyer, I never ever ever ever purchase from someone with an "all sales are final" policy, 'cause I don't know if it's because the seller is just getting by on small margins or if they are selling junk.

I'm in NZ where the rules may be a little bit different to everywhere else. That said, I only ever send my goods by courier (which is tracked and insured). My website terms and conditions of sale state that there are no returns unless my goods are defective, in which case the items must be returned to me first before I repair/replace/refund at my discretion. Furthermore, before a sale can be processed, my website requires customers to tick a box stating they have read and accepted those terms and conditions. I hope that helps.

I stand behind my work. I offer refunds within 30 days, items must be returned in original condition. To expect someone to pay for an item they cant see/hold/try on with no refund or exchange, in my mind is unreasonable. If you don’t feel comfortable offering refunds, perhaps an exchange or store credit. I also state that I am not responsible for items lost in shipping and recommend insurance, but in the end the customer chooses. By the way, in 15 years I’ve never had an item returned. If you have accurate photos, give detailed info on materials, size, etc and your workmanship is on par, why would someone who went to the trouble of giving you their hard earned money want to send it back?

I didn't accept refunds for years but found that eventually, it was a waste of time as the few people who didn't like that policy just reported fraud and initiated chargebacks. (Sellers rarely win - even with proof that the client was pleased with and recieved their merchandise.) So everything is a case by case basis now. The reality is that you're going to have a few buyers who are just inconsiderate or not that nice. In those cases - I just complete a return and say have a good day. It's not worth arguing with someone about store credit, a discount, or a future issue. Save your energy, get the item back, and move on.

Check the consumer laws wherever you are: the last thing you want to have to do is to defend policies that may not be legal or applicable where you live.

Are you obliged to refund for workmanship or offer a warranty? Do you need to stamp for metal claims to be legal etc? What complaints procedures are required in your state? What does your insurance require you do before a claim would be honoured?

Check your actual laws then cherry pick the things that make life easier on top of those.

I offer refunds for 7 days. Buyer pays return shipping (not responsible for lost or stolen) unless anything is listed wrong etc. I do free shipping and include that cost into the item. If something is over $250 I do signature deliver and insurance. If something is over $1000 double box with addresses. I think usps only insures up to $5000. I take excellent pictures and good measurements and “scale” photos so people get an idea of how large or small and do videos. I’ve only had one return. If it’s a custom order or a ring is sized it’s going to be a final sale.

My favorite and most important stipulation is no refunds." If something happens returns or exchanged are dealt with on a case by case basses determine by the shop". "I'm not responsible for lost or dmadged items in shipping it is up to you to purchase additional insurence for your order". Some dont like that but as a customer who's poor I pay the 30$ for insured tracked international shipping or domestic if it's important to me. I'm "crule" I don't allow returns unless I somehow fucked up but I really don't If ever fuck up. I mostly wrote my rules with the thought no scammers should want to test me in mind. I'm so happy to be flexible for kind people.

During a sale THIS WEEK 2 long time customers "accidentally" checked out and within 10-20 minutes emails me saying they were just checking the sale price and it was an accident so we canceled and refunded.

View it though as how you a consumer would shop ans find responsible and you'll attract customers that feel the same.